Terms and Conditions — Hartings Coaching

Last updated: 26 September 2026

These terms set out what you can expect from me and what I expect from you. "I" or "me" means Hartings Coaching. "You" means the person who books a session or package.

Article 1 — Who am I?

1.1 Hartings Coaching is a sole proprietorship (eenmanszaak).

1.2 My details:

• Trade name: Hartings Coaching

• Address: Baroniestraat 28, 4876 VS Etten-Leur, the Netherlands

• Email: contact@robinhartings.com

• Website: robinhartings.com

• Chamber of Commerce (KvK) number: registration in progress (expected October 2026)

• VAT number: will be added after registration

1.3 Do you have a question or a complaint? Send an email to contact@robinhartings.com or send a letter to the address above.

Article 2 — When do these terms apply?

2.1 These terms apply to every offer I make and to every agreement (contract) you make with me. It makes no difference whether the session takes place at my practice or online.

2.2 Before you accept, I send you these terms as a PDF together with my offer by email. You can save and print them. I also send them again with my confirmation. The terms are also available on my website: robinhartings.com.

2.3 Would you like to receive the terms (again)? Just ask me. I will send them to you as soon as possible and free of charge, by email or on paper.

2.4 Do we agree on something different from what these terms say? Then that agreement only applies if we have recorded it by email or on paper.

2.5 These terms never take away any rights you have as a consumer under the law. If anything in these terms conflicts with those rights, the law applies.

Article 3 — What do I offer?

3.1 I offer personal one-to-one conversations about life questions, consciousness and non-duality.

3.2 A session lasts 50 minutes.

3.3 A session takes place:

• at my practice: Baroniestraat 28, 4876 VS Etten-Leur; or

• online via Google Meet. You will then need your own device with an internet connection, a camera and a microphone. I will send you the link for the session by email.

3.4 You can choose between:

• a single session; or

• a package of 6 sessions.

3.5 I do my work carefully and to the best of my ability. I do not promise any particular result. What you get out of a conversation also depends on you.

3.6 My sessions are intended for people aged 18 and over.

Article 4 — What do I not do? (Limits of my work)

4.1 I am not a doctor, psychologist, psychotherapist or other healthcare provider. I am not registered in the BIG register (the Dutch register of healthcare professionals) or the CRKBO register (the Dutch Central Register for Short Vocational Education).

4.2 My conversations are:

• not medical treatment;

• not psychological or psychiatric treatment;

• not therapy;

• not a substitute for a doctor, psychologist or other care provider.

I do not make diagnoses and I do not give medical advice.

4.3 I do not give personalised advice, guidance or information about the use of substances. By this I mean, for example, drugs, psychedelics and medication. Nor do I guide you before, during or after the use of substances. Information on my website about these kinds of topics is general information. It is not advice and not encouragement.

4.4 Are you being treated by a doctor or care provider, or do you take medication? Never stop or change anything because of my conversations. Always consult your doctor or care provider first.

4.5 Do not come to a session under the influence of alcohol or drugs. If I notice that you are under the influence, I may stop the session. Payment is then handled in the same way as for a late cancellation (Article 9.3).

4.6 If I think you need a different kind of help than I can give, I will tell you so honestly. I will then advise you to contact your GP (family doctor) or another care provider.

4.7 Are you struggling and is there immediate danger?

• If there is immediate danger to life: call 112.

• Are you thinking about suicide? Call 113 (free of charge, 24 hours a day, 7 days a week) or go to the website of 113 Zelfmoordpreventie (113 Suicide Prevention).

• Also contact your GP or, outside office hours, the out-of-hours GP service (huisartsenpost).

• Do you not live in the Netherlands? Then call the emergency number or helpline of the country you are in.

I am not a crisis service. I am not always immediately available.

Article 5 — How do you book a session or package?

5.1 You book a session or package after a free 15-minute introductory call. You schedule that call via my website (robinhartings.com). The introductory call is free and does not commit you to anything.

5.2 This is how booking works:

1. We have a free introductory call online, via Google Meet.

2. I then send you an offer by email. It states what I offer, the price, my details, information about the right of withdrawal and until when the offer is valid. Attached you will find these terms, my privacy policy and the model withdrawal form.

3. Is something not right, or would you like something different? Let me know before you accept. I will then send you a new offer.

4. Would you like to accept the offer? Then reply to my email with the acceptance sentence from the offer. It states that you order with obligation to pay and that you agree to these terms.

5. Would you like your (first) session to take place within 14 days? Then you must expressly request this yourself in the same email. See Article 8.

6. I send you a confirmation by email with a payment link.

7. You pay. We then schedule the date and time of your session(s) together.

5.3 The agreement is concluded at the moment your acceptance email reaches me. You then accept my offer and you are obliged to pay. A conversation, including the introductory call, is not yet an acceptance.

5.4 After you accept, I will send you a confirmation of the agreement by email as soon as possible, and in any event before the first session. It contains the appointment, the price, the last day of the cooling-off period and, if you requested it, your request to start within 14 days. These terms, my privacy policy and the model withdrawal form are attached again.

5.5 If you have not paid within 14 days of my confirmation, the agreement lapses. You then do not have to pay anything.

5.6 You can conclude the agreement in Dutch or in English.

5.7 I keep my offer, your acceptance and my confirmation in my records. You can ask me for a copy.

5.8 I have not signed up to any code of conduct.

5.9 In these terms, "booking" or "book" means the agreement we conclude by email in accordance with this article.

Article 6 — What does it cost?

6.1 My prices are:

• single session of 50 minutes: €75;

• package of 6 sessions of 50 minutes: €375.

6.2 All prices are in euros and include 21% VAT. There are no additional costs.

6.3 You pay your own travel costs to my practice, and the costs of your own internet connection and equipment for an online session.

6.4 The price in my offer is the price you pay for that booking. A later price change does not apply to a booking you have already made.

Article 7 — Payment

7.1 You pay in advance, via the payment link in my confirmation (Article 5.4). You pay the full amount for the single session or for the package. I only schedule a session after you have paid.

7.2 The payment methods you can use are stated in my offer.

7.3 I do not charge any extra fee for the payment method you choose.

7.4 If I have to refund money to you (for example after withdrawal, a timely cancellation or stopping a package), I will do so within 14 days. I will use the same payment method you used, unless you yourself expressly choose a different method. You will not pay any costs for this.

Article 8 — Right of withdrawal (14-day cooling-off period)

8.1 You conclude the agreement at a distance, by email. That is why you have a cooling-off period of 14 days. During that period, you may withdraw from the agreement (undo it) without giving any reason. This is different from rescheduling or cancelling an appointment (Article 9). The 14 days start on the day after the agreement was concluded (Article 5.3).

8.2 How do you withdraw? Let me know clearly within the 14 days that you want to withdraw from the agreement. You can do this:

• with your own clear email to contact@robinhartings.com;

• using the model withdrawal form in the annex to these terms (I also send it with my offer and my confirmation); or

• with a letter to Baroniestraat 28, 4876 VS Etten-Leur.

You are on time if you send your message before the 14 days have ended. If you withdraw by email, I will send you a confirmation by email as soon as possible that I have received your withdrawal.

8.3 What do you get back? If no session has taken place yet, you get back everything you have paid. This also applies if you withdraw within 48 hours before the appointment. I will refund you as described in Article 7.4.

8.4 A session within the 14 days? A session only takes place within the cooling-off period if you expressly request this yourself. You do this by including this sentence (or a sentence with the same meaning) in your acceptance email (Article 5.2, step 5):

"I want my session(s) to start within the 14-day cooling-off period. I understand that if I withdraw, I will pay for what has already been provided. And I understand that I will lose my right of withdrawal once the agreement has been fully performed."

If you do not request this, I will schedule the first session after the cooling-off period has ended.

8.5 Had a single session within the 14 days? If you expressly requested this (Article 8.4) and the session has taken place in full, the agreement has been fully performed. You can then no longer withdraw from that session.

8.6 Package and withdrawal? If you expressly requested to start within the cooling-off period (Article 8.4), and you withdraw from the package after one or more sessions have already taken place, you only pay for the sessions that have already taken place. That is a proportionate part of the package price: €62.50 per session held (€375 divided by 6). You get the rest back. If all 6 sessions have taken place within the cooling-off period, you can no longer withdraw from the package.

8.7 If I did not inform you properly about the right of withdrawal, or if you did not yourself request to start within the cooling-off period, then if you withdraw, you do not have to pay anything for sessions that took place during the cooling-off period.

8.8 During the cooling-off period, this Article 8 always takes precedence over the rules in Articles 9 and 10 on cancelling and not showing up.

Article 9 — Rescheduling or cancelling an appointment

9.1 You can reschedule or cancel an appointment free of charge up to 48 hours before the start of the session. Let me know by email (contact@robinhartings.com). If you cancel on time, you get back the amount for that session. With a package, the session remains in your credit.

9.2 What counts is the moment I receive your message.

9.3 Do you cancel later than 48 hours before the session? Then I have kept the time free for you and usually can no longer give it to someone else. In that case:

• for a single session, you pay the price of the session (€75);

• for a package, the session counts as used.

However:

• if I can still give the freed-up time to someone else, you pay nothing for that session. You get the money back or, with a package, the session remains in your credit;

• if I save costs because the session does not go ahead, I will deduct those savings from what you have to pay.

9.4 These rules do not apply during the cooling-off period. Article 8 applies then (see Article 8.8).

Article 10 — Not showing up or arriving late

10.1 If you do not come to the session and have not cancelled on time, or if you are not present for an online session, I will wait 15 minutes. After that, the same applies as for a cancellation later than 48 hours (Article 9.3).

10.2 If you arrive late, the session still ends at the normal end time. The price remains the same.

10.3 If an online session cannot go ahead because of a technical problem on my side or with Google Meet, we will make a new appointment free of charge. If the problem is clearly caused by your own equipment or internet connection and we cannot start the session within 15 minutes, Article 10.1 applies.

Article 11 — Package of 6 sessions

11.1 A package is valid for 6 months from the day of your booking. Schedule your sessions within that period.

11.2 Do you have a good reason why you cannot schedule the sessions within that period (for example illness)? Then ask me for an extension. I will reasonably cooperate with this.

11.3 If there are sessions left that you have not used when the validity period ends, you will get back €62.50 for each unused session, within 14 days. Paid sessions therefore do not expire without a refund.

11.4 Stopping a package. You may stop a package at any time, even without a reason. Let me know by email. You will then get back €62.50 for each session you have not yet used, within 14 days. For a session that was already scheduled within 48 hours of your message, Article 9.3 applies.

11.5 A package is personal. You can only give it to someone else if I agree.

Article 12 — If I cannot hold a session or I stop

12.1 If I cannot hold a session (for example because of illness), I will let you know as soon as possible. You then choose: we make a new appointment free of charge, or you get back the amount for that session within 14 days (for a package: €62.50).

12.2 I will only end our agreement if there is a serious reason to do so. For example, if I believe you need a different kind of help than I can give (Article 4.6), or if you behave aggressively or intimidatingly during the sessions. I will tell you the reason. You will then get money back for all sessions you have paid for and have not yet had.

Article 13 — Liability

13.1 I do my work with care. If I do something wrong and you suffer damage as a result, I am liable for this as provided by law.

13.2 My liability is limited to the amount you paid for the session or package to which the damage relates.

13.3 The limitation in Article 13.2 does not apply:

• if the damage is caused by intent or deliberate recklessness on my part;

• in the event of death or physical injury;

• if the law does not permit a limitation.

13.4 I am not liable for choices you make yourself on the basis of our conversations. You remain responsible for your own life, your health and your decisions. This does not apply if I myself have failed to exercise proper care (Article 13.1).

13.5 These terms do not limit your statutory rights as a consumer (see Article 2.5).

Article 14 — Confidentiality and privacy

14.1 What you tell me stays between us. I do not tell it to others. This also applies after our work together has ended.

14.2 I may only break this confidentiality if the law requires me to, or if I believe there is immediate serious danger to your life or someone else's.

14.3 I do not record sessions. You do not record sessions either, unless we have both agreed to this in advance by email or on paper.

14.4 I only use your personal data to schedule and hold our appointments, for payment and for my records. How I handle your data is explained in my privacy policy, which you can find on my website (robinhartings.com).

14.5 I use Google Meet for online sessions. More information about this can be found in my privacy policy.

Article 15 — Complaints

15.1 Are you not satisfied? Let me know as soon as possible. Send your complaint to contact@robinhartings.com or by post to Baroniestraat 28, 4876 VS Etten-Leur. Describe what happened and what you expect from me.

15.2 I will let you know within 5 working days that I have received your complaint. You will receive a substantive response within 14 days of receipt. If I need more time, I will let you know within those 14 days, with the reason and when you will receive a response.

15.3 I will try to find a good solution together with you.

15.4 I am not affiliated with a disputes committee or any other body for out-of-court dispute resolution.

15.5 If we cannot resolve it together, you can go to court (see Article 16).

Article 16 — Which law applies and which court?

16.1 These terms and our agreements are governed by Dutch law.

16.2 If you do not live in the Netherlands, you keep the protection given to you by the mandatory rules of the country where you live, where the law provides for this.

16.3 A dispute will be decided by the court that has jurisdiction under the law. If you live in another country of the European Union, you can also, where the law provides for this, go to court in the country where you live. In that case, I can only take you to court there.

Article 17 — Other provisions

17.1 I may change these terms. New terms only apply to bookings for which I sent you the new terms with my offer. For a booking you have already made (including a package that is already running), the terms that belonged to your acceptance continue to apply, unless you agree to the new terms.

17.2 If any part of these terms is not valid, the other parts continue to apply.

17.3 These terms were drawn up in Dutch. If there is a translation and the texts differ, the Dutch text applies, unless the other text is more favourable to you.

Annex — Model withdrawal form

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Hartings Coaching, Baroniestraat 28, 4876 VS Etten-Leur, the Netherlands, contact@robinhartings.com:

— I/We (\) hereby give notice that I/We (\) withdraw from my/our (\) contract of sale of the following goods (\)/for the provision of the following service (\*),

— Ordered on (\)/received on (\),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(\*) Delete as appropriate.